Built for everyone.

01Our policy

At Syncro, accessibility and equity are central to how we build our product. We believe everyone — regardless of ability, disability or additional need — deserves a fair and equal experience.

This is not simply a legal obligation. It reflects our values as a company.

This Accessibility Statement has been prepared in accordance with Directive (EU) 2019/882 on the accessibility requirements for products and services (the "European Accessibility Act" or "EAA") and its implementing Polish legislation (Ustawa z dnia 26 kwietnia 2024 r. o zapewnieniu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze).

02Accessibility status

The EAA requires that covered e-commerce services (including identification and payment methods) are designed and delivered so that they are:

These principles are derived from the W3C Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which we use as our primary technical benchmark. We aim to apply WCAG 2.1 Level AA standards across our wider digital product where feasible.

To support our ongoing commitment, we have:

• Engaged external accessibility consultancies to evaluate our services against international accessibility standards.
• Drawn on the expertise of accessibility specialists, including users with disabilities and additional accessibility needs.
• Integrated accessibility requirements into our product development and quality assurance processes.

03Measures taken

We have taken the following concrete steps to improve and maintain the accessibility of our services:

3.1 — Expert evaluation and guidance

• Partnered with specialist accessibility consultancies to conduct comprehensive evaluations against WCAG 2.1 Level AA and EAA requirements.
• Engaged users with disabilities in structured usability testing to gather first-hand feedback on barriers automated tools may not detect.

3.2 — Assistive technology support

• Full keyboard navigation as an alternative to mouse or touch interaction.
• Speech enablement and voice recognition compatibility.
• Hands-free and touch-free navigation options.
• Screen reader compatibility, including ARIA landmarks and descriptive labels.
• Adjustable text size and high-contrast display compatibility.

3.3 — Assistive customer experience platform

We have implemented a dedicated assistive customer experience platform — available free of charge to any user with difficulty typing, gesturing, using a mouse or touchscreen, or reading standard content. This platform incorporates:

• Mouse and keyboard replacement technologies.
• Voice recognition and speech-to-text input.
• Screen reading and text magnification.
• Hands-free and touch-free navigation.
• Colour and contrast adjustment tools.

3.4 — Organisational measures

• Established a digital accessibility programme with designated ownership and accountability.
• Integrated accessibility review into our product development lifecycle (design, build, testing, release).
• Provide internal accessibility training and awareness resources to product, design and engineering teams.

04Known limitations

While we work continuously to improve accessibility, some limitations currently exist within our services. Where known issues have been identified, we have logged them in our accessibility backlog and are working to remediate them in order of severity and user impact.

In accordance with Article 14 of the EAA, where full conformance would impose a disproportionate burden on our organisation, we will document this assessment and publish our reasoning. Any such assessment will be reviewed at least annually.

05Future improvements

Our accessibility work is ongoing. In the coming period we plan to:

• Complete a full WCAG 2.1 Level AA audit of our e-commerce and core app journeys, and publish a remediation roadmap.
• Monitor and review accessibility across all digital platforms on a regular and structured basis.
• Proactively identify and address accessibility barriers before they affect users, by integrating checks into our design and development from the outset.
• Expand internal accessibility training so all product team members understand their EAA obligations.
• Increase the diversity and representativeness of our user testing cohorts — with particular focus on users with visual, motor, cognitive and hearing disabilities.
• Review and update this statement at least annually, or whenever material changes are made.

06Your legal rights

The EAA, as implemented in Polish law, grants users the right to accessible products and services. If you believe our services do not meet the accessibility requirements of the EAA, you have the right to:

• Contact us directly using the details in Section 7 — we aim to respond within 10 working days.
• Escalate your complaint to the competent Polish market surveillance authority responsible for EAA enforcement — the President of the Office of Competition and Consumer Protection (UOKiK), ul. Pl. Powstańców Warszawy 1, 00-950 Warsaw, www.uokik.gov.pl.
• Seek judicial redress before the competent Polish courts or the courts of your EU Member State of residence.

07Feedback & contact

We welcome feedback about the accessibility of our services. If you encounter a barrier, experience difficulty, or require information in an alternative accessible format, please contact us:

We aim to acknowledge accessibility-related contacts within 5 working days and provide a substantive response within 10 working days. Where we require additional time to investigate, we will inform you of the expected timeframe.