Welcome to the Syncro Terms and Conditions of Use (the "Terms"). These Terms form a legally binding agreement between you and Bizcore sp. z o.o., a limited liability company incorporated under the laws of the Republic of Poland, with its registered office at Grochowska 207, 04-077 Warsaw, Poland (the "Company", "we", "us" or "our"). They govern your access to and use of the Syncro website and mobile application ("Syncro" or the "App").
Please read these Terms carefully before accessing or using the App. By creating an account, accessing, viewing or using the App, you confirm that you have read, understood and agreed to be bound by these Terms, our Community Guidelines (which form an integral part of these Terms) and our Privacy Policy.
Right of withdrawal. If you are a consumer residing in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a paid subscription contract within fourteen (14) days of its conclusion, without giving any reason, in accordance with applicable consumer protection law (including, in Poland, the Act of 30 May 2014 on Consumer Rights). Details on how to exercise this right are set out in Section 6 below. By starting to use paid digital content or a paid digital service immediately after purchase, you may, where applicable, expressly consent to the immediate provision of that service and acknowledge that you will lose your right of withdrawal once performance has begun, to the extent permitted by law.
Subscriptions. If you subscribe to a service for a defined term (the "Initial Term"), your subscription will renew automatically for successive periods of the same duration at our then-current price for that service, unless you cancel in accordance with Section 6 below. We will notify you of price changes in advance and you will have the opportunity to cancel before any new charge is applied.
Disputes. Section 18 below sets out the law governing these Terms and your rights as a consumer in connection with disputes, including your right to bring proceedings before the courts of your place of residence and to use the European Commission Online Dispute Resolution platform.
1. Account and Eligibility
Before you can use the App, you must register for an account (an "Account"). To create an Account you must:
be at least 18 years old, or the age of majority required to enter into a binding contract under the laws of your country of residence if that age is higher; and
be legally permitted to use the App under the laws of your country of residence.
We monitor for underage use. If we have reasonable grounds to believe that you may be under the required age, we may terminate or suspend your Account or ask you to verify your age.
You may create an Account through manual registration. For information about the personal data we collect and how we use it, please refer to our Privacy Policy.
You may not use another person’s Account or allow any other person to use yours. You are responsible for all activity carried out through your Account and for ensuring that such activity complies with these Terms.
You may delete your Account at any time via the "Settings" page in the App by selecting "Delete account". Your Account will be deactivated immediately, although it may take a reasonable period for Your Content (as defined below) to be fully removed from our systems. Your personal data will be handled in accordance with our Privacy Policy. If you create a new account using the same credentials within a short period after deletion, we may, where technically possible, reactivate your previous Account.
We use a combination of automated systems, user reports and human moderators to detect breaches of these Terms. We reserve the right, in our reasonable discretion, to suspend or terminate any Account, restrict access to the App, or take any other operational, technical or legal measure available to us to enforce these Terms (including, without limitation, IP-level restrictions).
Notification, statement of reasons and redress (Digital Services Act). In accordance with Regulation (EU) 2022/2065 (the "Digital Services Act"), where we restrict the visibility, suspend or terminate the provision of the service to you, suspend or terminate your Account, or restrict the ability to monetise content provided by you, we will provide you with a clear and specific statement of reasons, unless we are legally prevented from doing so. You have the right to challenge our decision through:
our internal complaint-handling system (see "Appeals" below);
an out-of-court dispute settlement body certified by the Digital Services Coordinator of the Member State concerned; and
judicial redress before the competent courts of your Member State of residence.
You may also lodge a complaint with the Digital Services Coordinator of your Member State or, in Poland, with the President of the Office of Electronic Communications (Prezes Urzędu Komunikacji Elektronicznej).
You are not permitted to access, tamper with or use any non-public area of the App or our underlying systems. Some features of the App may not be available unless you have registered for an Account.
2. Types of Content
The App makes the following categories of content available:
content that you upload, post, transmit or otherwise provide ("Your Content");
content provided by other users ("Member Content"); and
content provided by us, including, without limitation, software, databases, designs and trade marks ("Our Content").
2.1 Prohibited Content
Our Community Guidelines form an integral part of these Terms and describe the content and conduct that is permitted or prohibited on and off the App. You agree to comply with our Community Guidelines as updated from time to time.
Without limiting the Community Guidelines, you must not upload, post, transmit or otherwise make available any content that:
is unlawful, or that promotes, encourages or facilitates any unlawful activity;
is harmful to minors in any way, or that could reasonably be regarded as facilitating the sexual exploitation, abuse or grooming of minors;
is defamatory, libellous, false or misleading;
infringes any third party right, including intellectual property rights, image rights, privacy rights or rights to the protection of personal data;
depicts or identifies another person and has been created or shared without that person’s consent (including non-consensual intimate imagery);
is obscene, pornographic, gratuitously violent, or otherwise contrary to human dignity;
is abusive, harassing, threatening, discriminatory or that incites hatred or violence on the basis of race, ethnic origin, nationality, religion, disability, age, sex, sexual orientation or gender identity, or any other protected characteristic;
constitutes commercial activity, advertising, "spam", chain letters or pyramid schemes, or contains links to commercial sites or premium-rate telephone numbers;
impersonates any person or entity, or otherwise involves deception, manipulation, fraud or inauthentic behaviour;
contains malware, spyware, viruses, worms, Trojan horses or any other code or material designed to disrupt, damage or interfere with the App, our systems or any user’s device or data; or
otherwise breaches our Community Guidelines.
2.2 Your Content
You agree that Your Content must comply with these Terms and our Community Guidelines. You are solely responsible and liable for Your Content. To the extent permitted by mandatory applicable law, you will indemnify, defend and hold us harmless from and against any third party claim arising out of Your Content.
You must not display on your profile any personal contact details or financial information, whether your own or that of any other person (for example, full names, postal addresses, postcodes, telephone numbers, email addresses, URLs or payment card details). If you choose to disclose personal information to other users, you do so at your own risk. We strongly recommend that you exercise the same care in disclosing information about yourself online as you would in any other context.
Syncro is a public community. Your Content will be visible to other users worldwide. By posting Your Content on Syncro, you confirm that you have all rights necessary to do so and you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide licence to host, store, reproduce, modify, adapt, translate, publish, publicly display, publicly perform, distribute and create derivative works of Your Content, in any media now known or later developed, for the limited purposes of operating, providing, promoting and improving the App and our services. This licence will end when you delete Your Content or your Account, except to the extent that:
Your Content has been shared with others and they have not deleted it;
it is not technically feasible to remove copies from back-up systems within reasonable time; or
we are required by law to retain it.
We are not obliged to store Your Content. If it is important to you, please retain a copy.
You authorise us to take reasonable action on your behalf to address infringing or unauthorised use of Your Content by third parties outside the App, including by issuing takedown notices in your name. We are under no obligation to do so.
2.3 Member Content
Member Content belongs to the user who posted it and is hosted on our servers and made available through the App at that user’s direction.
You acquire no rights in any other user’s Member Content. You may use other users’ personal information only to the extent necessary for the legitimate purpose of using the App to meet other people, in compliance with applicable data protection law (including Regulation (EU) 2016/679, the General Data Protection Regulation, the "GDPR"). You must not use other users’ information for commercial purposes, for marketing, to send unsolicited communications, or to harass, stalk or threaten any person. We reserve the right to terminate your Account where you misuse other users’ information.
Notice and action mechanism. In accordance with Article 16 of the Digital Services Act, any person may notify us of content they consider to be illegal by using the in-app reporting tools or by contacting us at feedback@syncro.me. We will process such notices in a timely, diligent, non-arbitrary and objective manner, and will notify the reporter of the decision taken and the available means of redress.
2.4 Our Content
All other content on the App, including text, graphics, user interfaces, trade marks, logos, sounds, designs, software and databases, is owned by us or our licensors and is protected by copyright, trade mark, database rights and other intellectual property laws of Poland, the European Union and other jurisdictions. All right, title and interest in and to Our Content remain at all times with us or our licensors.
We grant you a limited, personal, non-exclusive, non-transferable, non-sub-licensable, revocable licence to access and use Our Content solely as necessary to use the App in accordance with these Terms, subject to the following conditions:
you must not use, reproduce, sell, modify, adapt or distribute Our Content except as expressly permitted by the functionality of the App;
you must not use any name, mark or logo of the Company in metatags, keywords or hidden text;
you must not create derivative works of, reverse engineer, decompile, disassemble, scrape or commercially exploit Our Content in whole or in part; and
you must use Our Content only for lawful purposes.
All other rights are reserved.
2.5 No Obligation to Pre-Screen Content
We do not undertake any general obligation to monitor or pre-screen Member Content or Your Content, and we have no general monitoring obligation under Article 8 of the Digital Services Act. We reserve the right, but not the obligation, to review, screen, refuse, restrict or remove any content (including content exchanged between users via direct messages) that we reasonably consider to be in breach of these Terms, our Community Guidelines or applicable law.
2.6 Recommender Systems
We use matching algorithms to suggest other users who may be compatible with you. Information about the main parameters used by our recommender systems, in accordance with Article 27 of the Digital Services Act, is available in our Privacy Policy and in the App settings, where you may also adjust certain parameters where this functionality is offered.
3. Use of the App
You agree to:
comply with all applicable laws, including data protection, intellectual property, anti-spam, equal-treatment and consumer protection laws;
use your real name and your real age when creating your Account and on your profile; and
use the App in a safe, inclusive and respectful manner, and to comply with our Community Guidelines at all times.
You agree that you will not:
act in an unlawful, dishonest, abusive or discriminatory manner;
misrepresent your identity, age, qualifications or affiliation with any person or entity;
disclose information that you are not authorised to disclose;
stalk, harass, intimidate or threaten any other user;
use the App in any deceptive, inauthentic or manipulative way, including by creating fake profiles or engaging in scams or commercial promotion;
submit reports, notices, complaints or appeals that are manifestly unfounded or made in bad faith;
use any robot, scraper, crawler, browser extension or other automated means to extract, copy or otherwise exfiltrate data from the App, except through interfaces we expressly make available; or
circumvent, disable or otherwise interfere with security-related features of the App.
You may report abusive behaviour or other content that you consider to violate these Terms by contacting us at feedback@syncro.me or by using the in-app "Block & Report" function. We reserve the right to investigate any suspected breach and, where appropriate, to suspend or terminate the Account concerned and to remove the relevant content, as set out in Section 1.
We do not control the conduct of users of the App. You are solely responsible for your interactions with other users, including any meetings or communications that take place outside the App.
3.1 Background Checks
Where reasonably justified — for example, in response to a credible report of misconduct — we may carry out checks of publicly available sources to investigate whether a user has been the subject of relevant criminal convictions, including for sexual offences, human trafficking, stalking, kidnapping, child abuse, domestic abuse, homicide, hate crimes, terrorism or violent extremism. Where, on the basis of such checks, we reasonably believe that a user has been convicted of any such offence, we may suspend or terminate their Account.
Such checks are performed in accordance with applicable law, including the GDPR and national rules on the processing of data relating to criminal convictions and offences (in Poland, the Act of 10 May 2018 on the Protection of Personal Data), and only to the extent permitted by those rules. Information about the lawful basis, scope and safeguards is set out in our Privacy Policy.
Background checks are not exhaustive. Not all relevant records are publicly available, databases may be incomplete or out of date, and only publicly available convictions can be reviewed. Such checks must not be relied upon as a guarantee of any user’s identity or safety.
3.2 Identity and Device Verification
You must be at least 18 years old, or the age of majority required to enter into a binding contract under the laws of your country of residence if that age is higher. We monitor for underage use and will terminate, suspend or require verification of any Account where we have reasonable grounds to believe that the user may be underage.
We may, at any time, require you to verify your identity in order to register or continue using an Account. We may also require you to provide and verify a valid mobile telephone number. If you do not complete a verification request, we may refuse to register your Account or suspend your access to the App.
We may also suspend or close any Account where you operate multiple Accounts in breach of these Terms.
Where necessary, and subject to applicable data protection law, we may contact your mobile network operator to validate telephone numbers, verify identity and carry out checks for the prevention and detection of crime, including fraud and money laundering.
3.3 Suspension and Blocking
All users must comply with our Community Guidelines. Where you act in breach of these Terms, our Community Guidelines or applicable law, or where we reasonably believe that your conduct may be harmful to Syncro or other users, we may take any of the following measures, taking into account the seriousness, nature and recurrence of the conduct concerned:
remove the relevant content;
issue you a warning;
temporarily restrict access to certain features;
suspend your Account; or
terminate your Account, including across other apps operated by us or our affiliates.
Where necessary and proportionate, we may cooperate with law enforcement authorities in the investigation of potentially criminal conduct, in accordance with applicable law.
Conduct that takes place outside the App — including during dates, in private messages on other platforms or through other communications — may also lead to action against your Account where we have reasonable grounds to believe that the conduct is relevant to your safe use of the App or the safety of other users.
You must not submit reports, notices, complaints or appeals that are false, malicious, biased or otherwise made in bad faith. Repeated misuse of the reporting or appeals tools may, in accordance with Article 23 of the Digital Services Act, result in the temporary suspension of your ability to submit notices or appeals.
3.4 Appeals
If you believe that we have made an error in taking action against your Account or Your Content, you may appeal that decision within six (6) months of being notified. Please first review the relevant section of our Community Guidelines. To submit an appeal, complete the appeals form linked in the in-app notification, or contact us at feedback@syncro.me, explaining clearly why you consider the decision to be incorrect and providing all relevant information.
We will examine your appeal in a timely, non-discriminatory, diligent and non-arbitrary manner. Our decisions on appeals are not made solely on the basis of automated means. Where the decision is upheld, you may seek out-of-court dispute settlement or judicial redress as set out in Section 1.
3.5 Reporting and Confidentiality
When you submit a "Block & Report", a member of our Trust & Safety team will review the report and decide on appropriate action under our Community Guidelines, which may range from a warning to suspension or termination of the reported Account. We will not disclose your identity to the reported user.
3.6 Consent and Sexual Conduct
Consent is required at all times. Every user is expected to discuss and respect personal boundaries. Consent must never be assumed and may be withdrawn at any time. Sexual activity without consent is unlawful in all EU Member States and may result in criminal and civil liability under applicable national law.
3.7 Safety Resources
We work with selected partners to provide our community with access to safety information and trauma-informed support. Where such resources are made available, details and contact points are set out in our Safety Centre, which is accessible from within the App.
In addition, where you experience or witness a criminal offence, please contact your local law enforcement authorities. In Poland, the general emergency number is 112; the dedicated police number is 997. The European Union’s emergency number 112 operates throughout the European Union.
3.8 Safety Measures
Safety is a priority for us. We use a combination of human moderators and automated systems to monitor and review accounts and interactions for content that may breach our Community Guidelines, these Terms or applicable law. Where automated tools are used to make decisions that significantly affect you, we will inform you and you have the right to request human review in accordance with Section 1 and applicable law.
Our users play a critical role in keeping the community safe by reporting content or conduct that may breach our Community Guidelines. If anything happens that makes you feel uncomfortable or unsafe, we strongly encourage you to use the "Unmatch" or "Block & Report" feature.
4. Privacy and Personal Data
We are the controller of personal data processed in connection with your use of the App, within the meaning of Article 4(7) of the GDPR. Information about how we collect, use, share and protect your personal data, the legal bases for processing, retention periods, international transfers and your rights as a data subject (including the right of access, rectification, erasure, restriction, portability, objection and the right to lodge a complaint with a supervisory authority) is set out in our Privacy Policy.
In Poland, the competent supervisory authority is the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, "UODO"), ul. Stawki 2, 00-193 Warsaw, www.uodo.gov.pl.
5. Payment Terms
5.1 General
We may offer products and services for purchase through the App ("In-App Purchases"). Additional terms disclosed at the point of purchase may apply to specific In-App Purchases and are incorporated into these Terms by reference. All prices are stated inclusive of applicable value added tax (VAT) where required by law.
You may make In-App Purchases through the following payment methods (each a "Payment Method"): (a) a third-party application store such as the Apple App Store or Google Play Store (a "Third Party Store"); or (b) a credit card, debit card, online banking service or other payment service supported by our payment service provider. By placing an order, you authorise us (or the relevant Third Party Store) to charge your selected Payment Method. Where payment is not received, you agree to pay all amounts due promptly upon our request.
5.2 Right of Withdrawal (EU/EEA/UK Consumers)
If you are a consumer resident in the European Union, the European Economic Area or the United Kingdom, you have the right to withdraw from a paid subscription contract within fourteen (14) days from the conclusion of the contract, without giving any reason.
To exercise the right of withdrawal, you must inform us of your decision by an unambiguous statement (for example, an email sent to feedback@syncro.me). You may use the model withdrawal form available in our Help Centre, although this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from a contract, we will reimburse all payments received from you for that contract without undue delay and in any event no later than fourteen (14) days from the day on which we are informed of your decision. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
By starting to use a paid digital service immediately after purchase, you may be asked to give your express prior consent to the immediate provision of that service and to acknowledge that, by doing so, you will lose your right of withdrawal in respect of services that are fully performed during the withdrawal period, in accordance with Article 16 of Directive 2011/83/EU and the Polish Act of 30 May 2014 on Consumer Rights. Where the digital service is only partially performed, you may still be required to pay an amount proportionate to what has been provided up to the date of withdrawal.
5.3 Subscriptions and Automatic Renewal
Some services are offered as automatically renewing subscriptions, for example one-week, one-month or three-month subscriptions ("Premium Services"). If you purchase an automatically renewing subscription, your subscription will renew at the end of each subscription period, unless you cancel before the end of the then-current period, at our then-current price for that subscription.
To avoid charges for a new subscription period, you must cancel before the end of the current period as described below. Deleting your Account or uninstalling the App does not, by itself, cancel a subscription purchased through a Third Party Store. We will give you advance notice of any change to subscription pricing and an opportunity to cancel before the new price applies. If you do not cancel, you will be charged at the new price for subsequent renewal periods.
5.4 Cancelling Subscriptions
If you purchased a subscription directly from us, you may cancel or change your Payment Method through the payment settings in your profile. If you purchased a subscription through a Third Party Store, you must access your account in that Third Party Store and follow the relevant instructions to cancel.
After cancellation, you may continue to use the relevant Premium Services until the end of the current paid period. After that, (i) you will not be eligible for a pro rata refund except as required by mandatory law or as expressly set out in these Terms, (ii) the subscription will not renew, and (iii) you will lose access to features that require an active subscription.
Cancellation of a subscription does not delete your Account. To delete your Account, please follow the procedure set out in Section 15.
5.5 Pricing, Promotions and Refunds
We operate a global business and our pricing may vary by region, currency, distribution channel and promotional period. We frequently run promotional offers and tests of new features and pricing. We may, with reasonable notice and without prejudice to your acquired rights, limit availability of any product or feature, place reasonable conditions on promotions and discounts, decline to honour any offer or refuse to provide any product or service.
Where you are entitled to a statutory remedy under EU or national consumer protection law (for example, in respect of a digital service that does not conform with the contract under Directive (EU) 2019/770 and the Polish Act of 4 November 2022 on the Sale of Goods, the Sale of Digital Content and Digital Services to Consumers), nothing in these Terms limits or excludes those rights.
6. Virtual Items
From time to time, you may be able to acquire a limited, personal, non-transferable, non-sub-licensable, revocable licence to access certain in-app features ("Virtual Items"). Virtual Items can only be acquired through the App or through partners we have authorised. Virtual Items represent only a limited licence governed by these Terms; they do not represent legal tender, e-money, or any monetary or property right, and no title or ownership in Virtual Items is transferred to you.
Any balance of Virtual Items shown in your Account does not represent a real-world balance and does not reflect any stored value. Virtual Items do not accrue interest and are not subject to non-use fees. Your licence to use Virtual Items will end on the earlier of (i) the closure or termination of your Account or (ii) the discontinuation of the relevant feature or service.
We may, in our reasonable discretion, set, change or discontinue fees for the right to access Virtual Items, distribute Virtual Items free of charge, or modify, regulate or eliminate Virtual Items at any time, provided that we will give you reasonable advance notice of any change that materially and adversely affects you, except where the change is required for legal, security or technical reasons. You may not sell, exchange or transfer Virtual Items to any other person. Virtual Items may only be redeemed within the App.
Subject to your statutory rights as a consumer (including your right of withdrawal under Section 5.2 and your rights in respect of non-conforming digital content under applicable law), purchases of Virtual Items are final and non-refundable. You will not be entitled to compensation for any unused Virtual Items at the time your Account is closed, whether the closure is voluntary or for cause.
7. Notifications and Location-Based Features
We may send you emails, push notifications, in-app messages, alerts and other communications relating to the App, including updates, offers, products, events and other promotions. After installing the App, you will be asked to allow or deny push notifications. You may change your notification preferences at any time in the settings of your device or your Account. With respect to email and other electronic marketing communications, you may unsubscribe by following the instructions in the relevant communication or by contacting us at feedback@syncro.me. Marketing communications are sent only where permitted under applicable law (including Directive 2002/58/EC, the ePrivacy Directive, and Polish national implementing legislation), generally on the basis of your prior consent.
The App may make available certain content and services based on your location. To do so, the App may determine your location using GPS, Bluetooth, IP address or other location signals from your device. If you disable location services on your device, or do not authorise the App to access your location, you will not be able to access location-based content and services. For more information, see our Privacy Policy.
8. Disclaimer
The App, Our Content and Member Content are provided to you "as is" and "as available". To the fullest extent permitted by applicable law, we exclude all warranties, conditions and representations of any kind, whether express or implied, including any implied warranty of satisfactory quality, fitness for a particular purpose, accuracy or non-infringement. We do not guarantee the compatibility of any matches.
Without prejudice to the foregoing, we do not warrant that the App will be uninterrupted, secure or error-free, that defects will be corrected, or that the App or any content available through it will meet your expectations.
Nothing in this Section 8 limits or excludes:
our liability for death or personal injury caused by our negligence;
our liability for fraud or fraudulent misrepresentation;
your statutory rights as a consumer (including, where applicable, the conformity of digital content and digital services with the contract under Directive (EU) 2019/770 and the corresponding Polish implementing legislation); or
any other liability that cannot be excluded or limited under applicable law.
9. Limitation of Liability
Subject to the following paragraph, to the fullest extent permitted by applicable law, we will not be liable for any:
loss of profits, revenue, business, contracts or anticipated savings;
loss of goodwill or reputation;
loss or corruption of data; or
indirect, incidental, special or consequential loss or damage,
arising out of or in connection with your access to or use of the App or any content made available through it, even if we have been advised of the possibility of such loss or damage.
Nothing in these Terms limits or excludes our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or wilful misconduct; (iv) any liability under mandatory provisions of EU or national consumer protection law; or (v) any other liability that cannot be limited or excluded under applicable law.
To the fullest extent permitted by applicable law, our total aggregate liability to you under or in connection with these Terms, whether arising in contract, tort (including negligence), under statute or otherwise, will be limited to the greater of (a) the total amount paid by you to us under these Terms in the twelve (12) months preceding the event giving rise to the claim, and (b) one hundred euros (EUR 100). This limitation does not apply where prohibited by mandatory law.
10. Indemnity
To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless the Company and its affiliates, and their respective directors, officers, employees, agents, contractors and licensors, against any third-party claim, damage, loss, liability, cost or expense (including reasonable legal fees) actually and reasonably incurred and arising out of or in connection with:
your wilful misconduct or gross negligence;
your access to or use of the App in breach of these Terms;
Your Content or its upload or submission to the App;
your breach of these Terms; or
your violation of any applicable law or any third-party right.
We will notify you in writing of any claim that may give rise to indemnification, allow you to participate in the defence with counsel of your choice (at your expense), and not settle any such claim in a manner that imposes any non-financial obligation on you without your prior written consent. Nothing in this Section 10 requires you to indemnify us in respect of conduct attributable to our own gross negligence or wilful misconduct, or to the extent prohibited by mandatory consumer protection law.
11. Notice and Action for Allegedly Illegal or Infringing Content
In accordance with Article 16 of the Digital Services Act and other applicable law, you may notify us of content available through the App that you consider to be illegal (including content that you believe infringes your intellectual property rights) by submitting a notice that includes:
a sufficiently substantiated explanation of the reasons why you consider the content to be illegal;
a clear indication of the exact electronic location of the content (for example, the exact URL(s) or in-app reference);
your name and contact details (except where the notice concerns content that is reasonably considered to involve offences referred to in Articles 3 to 7 of Directive 2011/93/EU);
a statement confirming the bona fide belief that the information and allegations contained in the notice are accurate and complete.
Notices may be sent to: Bizcore sp. z o.o., Attn: Trust & Safety / Legal, Grochowska 207, 04-077 Warsaw, Poland, or by email to feedback@syncro.me.
We will acknowledge receipt of any complete notice without undue delay and process it diligently and objectively. Where we take action in response to a notice, we will inform both the notifier and the affected user of the decision and the available means of redress, including via our internal appeals process and out-of-court dispute settlement bodies.
Submission of a notice that is manifestly unfounded or made in bad faith may, in accordance with Article 23 of the Digital Services Act, result in suspension of your right to submit further notices for a reasonable period.
12. Third Party App Stores
If you download the App from a Third Party Store (such as the Apple App Store or Google Play Store), the following additional terms apply. To the extent of any conflict with the rest of these Terms in respect of your use of the App via a Third Party Store, the more restrictive provisions in this Section 12 prevail in respect of the App and the relevant Third Party Store.
These Terms are concluded between you and us, not with the Third Party Store provider. We (and not the Third Party Store provider) are solely responsible for the App and its content.
The Third Party Store provider is not obliged to provide any maintenance or support services in respect of the App. Subject to applicable consumer protection law, we are solely responsible for any product warranties (express or implied) that have not been validly disclaimed.
We, and not the Third Party Store provider, are responsible for addressing any claims you or any third party may have in relation to the App or your use of it, including (i) product liability claims, (ii) claims of non-conformity with applicable legal or regulatory requirements, (iii) consumer protection claims, and (iv) intellectual property claims.
Each Third Party Store provider and its subsidiaries are third-party beneficiaries of these Terms, and, by accepting these Terms, you acknowledge that the relevant Third Party Store provider has the right to enforce these Terms against you as such third-party beneficiary.
Where the terms of the Third Party Store or your mobile network operator conflict with these Terms, those terms will prevail with respect to your use of the relevant Third Party Store or carrier service. We are not responsible for any third-party goods or services obtained through a Third Party Store or mobile network operator.
13. Third-Party Integrations
13.1 Identity Verification (Sumsub)
To support the safety, security and legal compliance of the App, we may require you to verify your identity. Identity verification services are provided by:
Sumsub Tech Ltd, a company incorporated in the Republic of Cyprus under registration number HE 424752, with its registered office at Agiou Andreou 153, 3036 Limassol, Cyprus.
By using the verification feature, you acknowledge that:
your personal data, including identity documents and biometric data where required, may be processed by Sumsub on our behalf for the purpose of verification;
verification may be required at the time of registration or at any later point;
failure to complete verification may result in restricted access to features or suspension of your Account.
Sumsub acts as our processor within the meaning of Article 28 of the GDPR. Detailed information about the processing, including legal bases, retention periods, international transfers and applicable safeguards, is set out in our Privacy Policy.
14. Changes to these Terms
We may change these Terms from time to time, for example to reflect changes in our services, in applicable law or in market practice. Where a change materially and adversely affects your rights or obligations, we will give you reasonable advance notice of at least thirty (30) days, by email and/or via in-app notification, and indicate the date on which the change takes effect.
If you do not accept the changes, you may terminate these Terms before the date on which they take effect by deleting your Account and, if applicable, cancelling any ongoing subscription. If you continue to use the App after the changes take effect, you will be deemed to have accepted them. Changes that are required by mandatory law or that do not adversely affect your rights may take effect with shorter notice.
15. Termination
These Terms apply from the date on which you first accept them and continue until terminated in accordance with this Section 15.
You may delete your Account and terminate these Terms at any time by logging into the App, going to "Settings" and following the instructions to terminate your Account. If you delete your Account, any active subscription will continue until the end of the current paid period, and you will not be entitled to a refund except as required by mandatory law or as expressly set out in these Terms. You may also need to separately cancel any subscription purchased through a Third Party Store to avoid further charges.
We may suspend or terminate your Account, or these Terms, for cause, including where you have committed a material breach of these Terms, where you have misused the App, or where we are required to do so by law or by order of a competent authority. Where we terminate your Account for cause, we will, except where prohibited by law, provide you with reasons and inform you of your right to challenge the decision in accordance with Section 1.
We may also terminate these Terms or your Account, or discontinue all or part of the App, with reasonable advance notice (typically at least thirty (30) days, except where shorter notice is required by law or for security or technical reasons), without your having to pay any termination fee.
Termination of these Terms will result in the closure of your Account and the loss of access to all related content. Provisions which by their nature are intended to survive termination will survive, including, without limitation, Sections 2.4 (Our Content), 8 (Disclaimer), 9 (Limitation of Liability), 10 (Indemnity), 17 (Miscellaneous) and 18 (Governing Law and Jurisdiction). Your personal data will be retained or deleted in accordance with our Privacy Policy.
16. Miscellaneous
These Terms, together with our Community Guidelines and our Privacy Policy, constitute the entire agreement between you and us in relation to your use of the App and supersede any prior agreement or understanding between us in relation to its subject matter. Nothing in these Terms is intended to limit any liability for fraud or fraudulent misrepresentation.
We have taken reasonable steps to ensure that the information made available through the App is accurate, up-to-date and complete. The App and the materials available through it are provided on an "as is" and "as available" basis, save where applicable consumer protection law provides otherwise.
You are responsible for taking reasonable precautions to ensure that any material obtained through the App does not contain malware. Subject to your statutory rights as a consumer, we do not warrant that the App will be uninterrupted or error-free, or that defects will be corrected.
Communications between you and us may take place electronically. For contractual purposes, you (a) consent to receiving communications from us in electronic form, and (b) agree that all terms, agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
If any provision of these Terms is held to be unlawful, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and the invalid or unenforceable provision will, to the extent possible, be replaced with a valid and enforceable provision that most closely reflects the parties’ original intent.
No failure or delay by either party in exercising any right under these Terms will operate as a waiver of that right.
You confirm that you are not located in a country, and are not listed on any list of restricted parties, in respect of which the European Union, the United Nations or another applicable authority maintains sanctions or embargoes that would prohibit your use of the App.
You acknowledge that Syncro is operated through servers and infrastructure located in a number of countries, including within and outside the European Economic Area. Where personal data is transferred outside the EEA, such transfers will be subject to appropriate safeguards in accordance with Chapter V of the GDPR, as further described in our Privacy Policy.
The App may contain links to third-party websites or resources. We are not responsible for the availability or content of such third-party sites and inclusion of any link does not imply endorsement. You access third-party sites at your own risk.
You may not transfer or assign these Terms, or any rights granted to you under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, to any of our affiliates or to a successor in connection with a corporate reorganisation, merger, acquisition or sale of assets, provided that the assignment does not adversely affect your rights as a consumer.
In the event of any inconsistency between this English-language version of these Terms and any translation, the English version will prevail, to the extent permitted by applicable law. Polish-language consumers may rely on the Polish-language version where one is provided.
If you have any questions, complaints or claims, please contact us at feedback@syncro.me.
17. Governing Law and Jurisdiction
These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the Republic of Poland, without prejudice to any mandatory provisions of the law of your country of residence that are more favourable to you as a consumer.
Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the competent Polish courts. If you are a consumer, you may also bring proceedings before the courts of your place of residence in the European Union, in accordance with Regulation (EU) No 1215/2012 (the Brussels I bis Regulation).
17.1 Out-of-Court Dispute Resolution
In accordance with Regulation (EU) No 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform, which is available at:
Consumers in Poland may also seek out-of-court dispute resolution through the Trade Inspection (Inspekcja Handlowa) or the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów, "UOKiK"), as well as through provincial consumer ombudspersons (rzecznicy konsumentów). Use of out-of-court mechanisms is voluntary, and we may agree on a case-by-case basis to participate.
In accordance with Article 21 of the Digital Services Act, where we make a decision about content provided by you, the suspension or termination of your Account, or related matters, you may submit the dispute to a certified out-of-court dispute settlement body. The list of certified bodies is maintained by the Digital Services Coordinator of the relevant Member State.
18. Provider Details
These Terms constitute a legally binding agreement between you and:
Registered office: Grochowska 207, 04-077 Warsaw, Poland
Registered with the National Court Register (Krajowy Rejestr Sądowy)
Email: feedback@syncro.me
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Effective date: 1 January 2026.